Airport employee apps elevate experiences

March 20, 2017 Yash Chitre Customer Service, Employee Brand Advocacy, Employee Communications, Employee Health & Safety, Employee Mobile Apps, Employee Rewards and Recognition, Employee Training, Experiential Communications, Internal Communications Tags: , , , 0 Comments

Over nine billion passengers will visit airports by 2025. Keeping up with the service demands of this many travelers can put a strain on airport employee communications. That’s where airport employee apps for communications and engagement from hubEngage can help.

Like travelers, airport employees are always on the go, seldom in any one place all the time. They rely on their mobile devices, whether they are iPhones, Android phones, iPods, iPads or tablets for news, updates, important information, communications and media content at all times. From the second they arrive to work at the airport, they are looking at their mobile devices to stay in touch. Creating an airport employee mobile app can empower employees to provide a better traveler and visitor experience to the people they interact with every moment of the day.

Airport employee apps can be a great way to communicate to your people, but make sure you can:

  • Push the right content, to the right workers, at the right time, based on segmentation, location and individual behaviors
  • Receive instant feedback from employees on a regular basis, so you continuously gain insights
  • Deliver content pre, during and post workday, in a fun and engaging format that creates social buzz
  • Incentivize employees to “want to get information” versus “have to get information” with the right rewards and recognition, while promoting, cross selling and up selling airport services

Your feature set for in-app tactics for airport employee apps should be able to:

Push critical information, such as flight alerts, airport news & updates, weather conditions, security notices, ground transportation and much more to individual employees with tools such as location awareness technology and employee segmentation.

Trigger instant feedback surveys and polls so you get data in real time, keeping your finger on the employee pulse, allowing you to stream focused content that improves the airport employer brand experience, while attracting and developing talent.

Showcase benefits and services available to employees, such as ground transportation, discounts at airport vendors, health benefits, perks/discounts/giveaways and more. Leverage advertising opportunities to monetize fast with your vendor base.

Launch gamification such as quizzes, trivia, “What Am I” and more. Reward with points, badges, coupons and discounts. Use augmented reality scanning to unlock digital content in scavenger hunts. Monetize messaging with vendor/supplier sponsorship.

Airport employee apps

Airport employee apps can create a confident, educated workforce.

The airport employee mobile app solution from hubEngage lets airports communicate in a fun and easy to manage platform across multiple devices, while engaging, connecting and incentivizing employees across multiple functions, from security to baggage handling, to vendors to ground transportation, and many more. By leveraging our CoIL Engagement™ framework, using features such as proximity location via geofencing, low-energy Bluetooth beacons, segmentation by individual user behavioral KPIs, feedback tools, gamification, and analytics you can create the intrinsic motivators that lead to an outstanding experience.

Don’t just digitize your existing web content. hubEngage starts the dialogue and fosters two-way communication, while you push all sorts of relevant content such as airport employee news, security updates, maps, location information, schedules, weather as well as incentives such as coupons and discounts based on in-door mapping locations. Trigger in-app notifications based on location so that your message gets across to the right employee, at the right place, at the right time, so you’re hyper-targeting, not guessing. Turn airport employees into a instant brand ambassadors and a marketing channel for your airport, making it the round trip destination of choice for travelers and a top place to work for employees.

With hubEngage powered airport employee apps, employees can…

  • Receive push notifications for important news, travel updates, traffic, weather
  • Check for security updates
  • Find locations with wayfinding maps (gates, baggage claim, offices, kiosks, etc.)
  • Get coupons/discounts from airport service providers
  • Interact with other airport employees via instant messaging, gamification, sharing stories
  • Play while they learn with quizzes, surveys, scavenger hunts and more
  • Share experiences, rewards and perks on social channels
  • View out of airport “know before you go” interactions and incentives
  • Watch streaming videos and seasonal content
  • Receive relevant content via location based technology and employee segmentation
  • Much, much more!

Airport employee apps such as hubEngage, which are designed from the ground up to effectively help airports of all sizes communicate with their employees better, have available built-in features such as:

  • News, Events & Info with Push Notifications
  • Surveys, Quizzes, Training & Gamification
  • Group & Individual Instant Messaging (with search)
  • Location Awareness & Segmentation
  • Rewards & Recognition Redemption
  • Mapping, Wayfinding & Interactive Tours

Want to learn more? Are you curious to try out sample airport employee apps in a free trial? Check out hubengage.com to learn more on how you can push the needle on employee communications and engagement for airports of any size.

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