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firctionless employee communication for workforce management

Removing Friction From Employee Communication In A Remote Workplace

Sometimes employee communication can be a tough nut to crack. There can be lots of friction in communication that gets lost in translation when working in a decentralized, remote workplace. In this article, we’re going to examine how to remove friction from your employee communication and make sure your remote workforces are engaged, aligned, and well-educated to do their jobs the best they can.

Employees that have to work in remote workplaces are often disconnected from the messaging and desired behaviors of their corporate parents. This becomes an increasing challenge in global workforces where you have groups that work in silos, sometimes communicating in different languages and doing various things for a company as a whole or individually for their department or location. These “local communications” may be essential for the company to succeed, but often can be viewed as sideloading efforts that don’t make sense in the bigger picture.

This is where technology can also play a role in bringing your remote workplace teams together in a single platform where they can learn all about the company and also get the information they need to succeed and deliver results faster. Consider using an employee communication app platform for your remote workforces to remove communication friction and align your people on all sorts of aspects such as mission, vision, values, and the desired internal brand identity.

By cross-sharing learning across your remote workplaces, you can also share best practices, learning lessons on good things that are happening, but even maybe bad things such as safety incidents, etc. Creating empathy across your decentralized remote workplaces can foster a sense of community and knowledge sharing that benefits everyone at the end of the day. Allowing features such as storytelling to happen or maybe even a social feed, gives your employees skin in the game, in the sense that they feel the company is listening to them and they are also contributing to the communication flow inside the company they work for. Again, technology can foster this environment and enable faster crowdsourcing of content and information that aligns remote workforces, no matter where they are in the world.

Platforms that leverage top-down and bottom-up communication features pushed out through channels such as mobile apps, intranets, digital displays, email newsletters, and even SMS texting can do wonders for remote workplaces. Also, using tools such as audience/content segmentation and gamification as an incentive layer on top of all these features means that you can now reach more people with more meaning faster than ever.

Senior leadership can also learn a lot from remote workplaces by using technology. They can keep their finger on the pulse of how people are feeling, what their sentiment is, and even gauge intent. It also allows them to communicate better across many remote workplaces at once to get clear concise messaging across and also solicit feedback directly from their remote workplace employees.

Keeping your remote workplace employees happy and aligned, increases retention and productivity while decreasing labor costs. Would you like to see how? Get a tour of HubEngage today and let our employee communication experts show you how to reduce friction from employees working in a remote workplace.

A Marketing Manager at HubEngage, Zainab specializes in employee engagement and developing strategies and techniques to elevate the employee experience and work environment in order to subsequently improve productivity, quality of work, and ROI.

Marketing Manager & Editor, @Hubengage

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