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Gareth Young, Director of Health, Safety, Environment, and Quality at EnerCorp talks about his experience working with HubEngage and why having an employee communications platform has helped management maintain constant touchpoints with their employees and boost engagement.
Q1. Tell us a bit about EnerCorp and your role over there.
Hi, my name is Gareth Young and I am the Director of Health, Safety, and Environment Quality for EnerCorp Engineering Solutions and EnerCorp Industrial Solutions. We operate inside of the oil and gas market we are a service-oriented company and we provide sand management, flowback, well testing, surface drilling, and just a slew of services for oil and gas. We’re roughly about 200 to 250 employees in this market currently.
Q2. Why did you decide to work with HubEngage?
So, we were looking for something to really be able to communicate well with our employees. The workforce has changed over the years and so emails would get sent and wouldn’t get opened. There would be a lot of people out in the field that we were just never checking emails and so we wanted to find a platform that allowed us to communicate with them the way that they’re used to being communicated with. Social media-type platforms are second nature to the world now and everybody has some type of mobile device in their hand and at the ready so in researching, we came across HubEngage. We really like the features that HubEngage offered so we sat down with our development team and put together what it was that we were trying to accomplish which was that communications aspect. For me as a Safety Director, communicating with their employees is critical. We want to make sure that we get safety bulletins out in time in a timely manner, we want to make sure that if there is some type of weather or emergency, we can communicate with them as quickly as possible. And then just having safe operating procedures, safety bullet from the past, our HSC manual; all of those kinds of things – for me – was kind of one of the critical pieces of why we wanted to launch this. But from there, the additional features are amazing. Our HR department uses it for communicating HR issues, for putting the employee handbook at their fingertips. Our operations team uses it for SOP (Standard Operating Procedures). We’re in process of utilizing the QR code aspect of it. We’re going to put branded QR codes on all our equipment that link directly back into safety operating procedures, equipment maintenance files, just things that our employees and our customers both want to see so it’s been awesome. And then, you add in the fact that employees can engage with the management, just the ability to chat with us and share things with us. I challenge my teams out in the field to do hazard hunts and post what they find and so they can share across the entire company what they’re seeing in their region and it makes the whole company safer because now guys in Pennsylvania can see what challenges are happening in North Dakota or West Texas or South Texas or even up in Alberta so it’s been awesome.
Q3. How has your experience been working with HubEngage so far?
I believe we launched in six weeks if I’m not mistaken. I think the originally posted timeline from HubEngage’s perspective was going to be a bit longer just from the history in launching these but we wanted to be very aggressive and get it out to our teams and I think we were able to launch in about six weeks. And then from there just the engagement with us if there were any issues, helping us get the menus created and content populated. I think it’s been a great experience.
Learn more about how to amplify employee communications and engagement for the energy, oil, and gas industry here.