In today’s operating environment, hotels, resorts, and other hospitality providers have to communicate to their decentralized employees through intelligent, tailored content that helps them succeed in their everyday jobs. Communications can vary from the important health and safety updates to operational procedures and policies all the way down to employee rewards and recognition. Whether you are a large hotel chain brand or a hospitality group operating as a franchisee of several brands, a hospitality employee communications platform to increase engagement and knowledge from HubEngage can help in this effort.
In a COVID-19 environment, no industry has been affected more than travel and hospitality. When it comes to your employees, it’s important to have an open communication channel that keeps them informed of an ever-changing fluid working environment and also to get the facts out fast. A hospitality employee communications platform helps to keep in touch with a workforce that is actively employed, furloughed, or even laid off. This will allow you to keep current and former employees in the know so that when the economies of the world begin to open up again, you have an easy way to capture their hearts and minds and get them enrolled in your corporate mission, vision, and values.
Having the ability to push all sorts of top-down as well as bottom-up content from your employees such as streaming news, surveys, gamification, rewards, training, events, instant messaging, and more will give you the ability to keep employees aligned in your customer brand promise. Give them the tools they need to succeed such as instant messaging for productivity, health and safety reporting, access to third-party platforms for benefits, and internal benefits sites.
When hospitality companies create to give their employees the tools they need to create the best, outstanding customer experiences that revolve around the mission, vision, and values of the company, you win. With a hospitality employee communications tool for communications and engagement from HubEngage, you can: