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Retail Employee Communications Platform

HubEngage Helps Retailers Communicate and Engage Better

Make your store employees better brand ambassadors through better engagement

retail employee experience platform

Retail employees face a current challenge unlike any other time in modern history. With the advent of a global health emergency, it’s important for your retail employees to have the best possible information at their fingertips 24/7. In addition to providing business-critical communications to employees, a retail employee communications platform from HubEngage can help increase engagement and knowledge so that employees understand products, services and also become brand ambassadors for your store’s mission, vision, and values.

Retailers of consumer goods and services must have the flexibility to push important messaging and content to employees based on conditional segmentation tools. What this means is, you might have many stores in many locations across a wide geography, but by having the right retail employee communications tool, you can tailor the content and give employee personas the information they need when they need it. Whether it’s traditional corporate content and messaging such as news, videos, survey, etc., or it’s more role-specific operational content that helps individuals do their jobs better, HubEngage has you covered for all things corporate communications.

Breakthrough traditional communications barriers by sending the right content through various tactics such as streaming news, surveys, gamification, rewards, training, and much more. Give your employees the tools they need to succeed with customer service, such as instant messaging for productivity, health and safety reporting, product information, QR/bar code scanning, and access to third-party platforms for other information.

When retailers create unique employee digital content experiences, they can empower their employees to create outstanding customer experiences that revolve around the mission, vision, and values of the company. Make your culture shine, and increase retention, lower attrition and turnover, and keep in touch with employees no matter where in the employment life-cycle they sit.  With a retail employee communications platform for collaboration and engagement from HubEngage, you can:

  • Push the right content, to the right workers, at the right time, based on segmentation, location and individual behaviors
  • Receive instant feedback from employees on a regular basis, so you continuously gain insights
  • Deliver content pre, during and post workday, in a fun and engaging format that creates social buzz
  • Incentivize employees to “want to get information” versus “have to get information” with the right rewards and recognition, while promoting, cross selling and up selling company products

HubEngage employer benefits in action

Inform Inspire Employees

Inform & Inspire

Keep manufacturing employees plugged in with interactive content, leadership messaging, new product/service training and fast track career advancement opportunities.

Listen To Employees

Hear Your Employees

Get employee ideas, insights and opinions with instant feedback surveys and polls. Keep your finger on the pulse of your culture so you can stream future content that hits home.

Reward Recognize Employees

Reward & Recognize

Reward and recognize employees who view and share content with points and badges that may be redeemed for prizes and certificates. Create a band of brand ambassadors!

Analyze Employee Engagement Metrics

Analyze Metrics

View employee engagement levels, satisfaction, knowledge scoring, content advocacy, app usage, gamification stats and more so you can adapt programs for maximum performance.

With a retail employee communications tool, employees can…

Employee engagement and communications platform for the retail consumer industry
  • Receive push notifications for important news, company updates, policies, events, health & safety etc.
  • Check for schedule updates
  • Find locations with way finding maps (facilities, offices, kiosks, etc.)
  • Get coupons/discounts from corporate service providers
  • Interact with other employees via instant messaging, gamification, sharing stories
  • Play while they learn with quizzes, surveys, scavenger hunts and more
  • Share experiences, rewards and perks on social channels
  • View out of facility “know before you go” interactions and incentives
  • Watch streaming videos and seasonal content
  • Receive relevant content via location based technology and employee segmentation
  • Much, much more!

Every day, HubEngage empowers retailers, worldwide, to engage with their employees in a way that drives a positive customer experience.

Helping companies get better engagement with an advanced retail employee communications platform

Smartwool, a division of VF Corporation, uses their Insider app to take an education through-entertainment approach, informing sales associates with regularly refreshed videos, product insights, rewards and news stories.

This popular Canadian home furnishings and lifestyle brand retailer uses HubEngage to communicate to it’s 1200+ store associates about products and services to deliver a great in-store customer experience.

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