You might already know that segmenting your customer base is critical for marketing success. However, segmentation matters just as much for employee surveys. When you use an employee survey app, you want the right questions to go to the right employees.
An Employee Survey App Should Target Specific Worker Needs and Job Descriptions
Think about all the different people you employ, from the human resources department to accounting.
If you want to survey your sales team, for instance, you might want to know if they feel that they have access to the tools they need or if they have any new ideas for lead generation.
However, when you are surveying your HR department, you will likely ask questions about your employees' satisfaction with hiring policies or their opinions on manager effectiveness.
It is great that employers are using employee survey apps more frequently, but segmentation allows you to collect more accurate data because you are creating questions specifically for a particular employee or group of employees.
It is easy to customize your survey to fit the people who will fill it out. Consider the role the employee plays in your organization and the ways in which he or she contributes to your success.
Additionally, you need a goal for the survey. For instance, do you want to know about employee satisfaction? Are you interested in learning employee insights about new technology? The goals and segments will help you create more targeted questions.
Generic Surveys Yield Generic Results
Building on the previous point, consider the employee surveys you have created in the past. If you are like most business owners, you have included some of the popular, but generic, questions that have become standard across multiple industries.
For instance, you might ask your employees how happy they are in their jobs, perhaps by using a zero-to-10 scale. Other generic questions include the following:
- Would you refer a friend to apply for a job at this company?
- Do you feel appreciated by your managers or bosses?
- Have you been able to further your career goals in your current position?
- Do you feel like your superiors accept and consider your feedback?
- How would you describe our workplace culture?
These questions sound good, and they can serve a purpose, but they do not drill down into the specifics.
In addition to segmenting your employees by their roles in the company, you can segment in other ways as well:
- Age: Learn how people of different generations respond to certain motivational tools in the workplace.
- Years active: Find out whether employees who have worked with your organization longer are more loyal, more productive, or otherwise different from newer hires.
- Hierarchy: You could also segment employee surveys by hierarchy, such as managerial levels.
Using segmentation allows you to gather more accurate data based on the specific goal of the survey.
What if you are not using an employee survey app? It is time to start now. Try the hubEngage app for free!