skip to Main Content

    hubEngage for Retail & Consumer Services Employees

    Employee apps for retail and consumer services employees

    Retail and Consumer Services Employee Apps

    Brick and mortar retail faces a serious threat from declining visits with online and mobile shopping become smarter, faster and more convenient. Physical shopping won’t go away overnight, but many retailers are trying to create a seamless experience between both the online and physical worlds that increases customer satisfaction. Tearing down that wall actually presents a unique opportunity for physical retailers to leverage their people and locations to deliver faster and more conveniently than online alone, with more options for the customer. Without a doubt, with the advent of “Internet of Things” (IoT) and connected commerce, retailers have to stay competitive in today’s face paced environment.

    In addition, online retail and virtual consumer service companies also can benefit from better employee communications. Retail Stores, Franchises, Shopping Centers and Malls, Automotive Dealers and Services, Automotive Repair Shops, Banks and Financial Services, Pharmacy Chains, Media and Publishing and other enterprises can benefit from an employee mobile app for communications and engagement from hubEngage.

    Like customers, retail employees are always on the go, seldom in any one place all the time. They rely on their mobile devices, whether they are iPhones, Android phones, iPods, iPads or tablets for news, updates, important information, communications and media content at all times. From the second they arrive to work at the store, they are looking at their mobile devices to stay in touch. Creating an retail employee mobile app can empower employees to provide a better traveler and visitor experience to the people they interact with every moment of the day. With an retail employee mobile app from hubEngage, you can:

    • Push the right content, to the right workers, at the right time, based on segmentation, location and individual behaviors
    • Receive instant feedback from employees on a regular basis, so you continuously gain insights
    • Deliver content pre, during and post workday, in a fun and engaging format that creates social buzz
    • Incentivize employees to “want to get information” versus “have to get information” with the right rewards and recognition, while promoting, cross selling and up selling retail services

    hubEngage Benefits in Action

    Inform & Inspire

    Inform & Inspire

    Keep retail employees plugged in with interactive content, leadership messaging, new product/service training and fast track career advancement opportunities.

    Hear Your Employees

    Hear Your Employees

    Get employee ideas, insights and opinions with instant feedback surveys and polls. Keep your finger on the pulse of your culture so you can stream future content that hits home.

    Reward & Recognize

    Reward & Recognize

    Reward and recognize employees who view and share content with points and badges that may be redeemed for prizes and certificates. Create a band of brand ambassadors!

    Analyze Metrics

    Analyze Metrics

    View employee engagement levels, satisfaction, knowledge scoring, content advocacy, app usage, gamification stats and more so you can adapt programs for maximum performance.

    Confident, educated workforce.

    The retail employee mobile app solution from hubEngage lets retailers communicate in a fun and easy to manage platform across multiple devices, while engaging, connecting and incentivizing employees across multiple functions, from cashiers, to stock personnel, store management and many more. By leveraging our CoIL Engagement™ framework, using features such as proximity location via geofencing, low-energy Bluetooth beacons, segmentation by individual user behavioral KPIs, feedback tools, gamification, and analytics you can create the intrinsic motivators that lead to an outstanding experience. Don’t just digitize your existing web content. hubEngage starts the dialogue and fosters two-way communication, while you push all sorts of relevant content such as store and company employee news, product updates, maps, item location information, schedules, training as well as incentives such as coupons and discounts based on in-door mapping locations.

    Trigger in-app notifications based on location so that your message gets across to the right employee, at the right place, at the right time, so you’re hyper-targeting, not guessing.  Turn retail employees into a instant brand ambassadors and a marketing channel for your store, making it the round trip destination of choice for customers and a top place to work for employees.

    With a hubEngage powered app, retail employees can…

    • Receive push notifications for important news, updates, policies, training, etc.
    • Check for product updates
    • Find locations with wayfinding maps (retail & in-store product locations, etc.)
    • Get coupons/discounts from product and service providers
    • Interact with other employees via instant messaging, gamification, sharing stories
    • Play while they learn with quizzes, surveys, scavenger hunts and more
    • Share experiences, rewards and perks on social channels
    • View out of work “know before you go” interactions and incentives
    • Watch streaming videos and seasonal content
    • Receive relevant content via location based technology and employee segmentation
    • Much, much more!

    Ready To Explore HubEngage?

    Back To Top