The hospitality industry is a very volatile industry. What used to work yesterday may not work today. Restaurants that are successful today may lose money tomorrow. Pandemics such as COVID-19 could shut whole establishments down. In today’s operating environment, hotels, resorts, and other hospitality providers have to communicate to their decentralized employees through intelligent, tailored content that helps them stay motivated and succeed in their everyday jobs.
In a COVID-19 environment, no industry has been affected more than travel and hospitality. When it comes to your employees, it’s important to have an open communication channel that keeps them informed of an ever-changing fluid working environment and also to get the facts out fast. It is important to keep in touch with your workforce, whether they are actively employed, furloughed, or even laid off. Stay connected, maintain positivity, and engage. This will allow you to keep current and former employees in the know so that when the economies of the world begin to open up again, you have an easy way to capture their hearts and minds and get them enrolled in your corporate mission, vision, and values.
When hospitality companies create to give their employees the tools they need to create the best, outstanding customer experiences that revolve around the mission, vision, and values of the company, you win.