“If any company should invest in any app, it should be this one, HubEngage.”
We know that each associate can have a huge impact on the overall guest experience and ultimately on the property’s bottom line. Regular users of the app have better cultural awareness and help to drive hotel profitability. After all, happy, engaged team members create happy, engaged guests and a healthy bottom line.
We are 50 hotels mostly up and down the east coast and rapidly expanding across the US. Our challenge was that, when you are spread out over 50 locations and counting, it doesn’t really feel like much of a team. So, we were specifically looking for something that could bring everyone together and connect everyone so that they could feel more like a team. We did a lot of research on the available options and HubEngage topped our list. HubEngage makes connectivity within the organization at your fingertips.
Our employees just love to share their pictures, videos, and other content on the HubEngage social platform. And the administrators are particularly happy to about the document-sharing feature. Of all the apps we have in the company, we have never had such an amazing response for any as we do for HubEngage. Whenever a question is asked on the platform, we get an answer in minutes.
And the best part, anytime we needed something done or had a request, HubEngage was there for us literally handholding us through the process.