The human resources (HR) industry is undergoing a significant transformation, thanks to the proliferation of new technologies and trends. In 2023, the name of the game is personalization. Employees increasingly expect an employee-friendly environment, where they participate in the decision-making process by sharing their thoughts with business leaders. Technology will play a key role here, as the use of real-time analytics, the application of gamified systems, and big data will drive employee appreciation and employee satisfaction.
In particular, feedback tools will energize a workforce that likes to know how they’re doing, regularly and if possible in real-time. The new year isn’t going to change any of that. In fact, according to Deloitte, there’s going to be an actual explosion of feedback, pulse survey, and analytics tools.
HR professionals need to keep pace with these developments to ensure that they stay relevant and competitive in the marketplace. In this article, we will explore 10 technologies and trends that will shape HR in 2023.
1. Artificial Intelligence (AI)
AI is already making a significant impact on HR, and it will continue to do so in the coming years. HR professionals can use AI to automate tasks like resume screening and scheduling interviews, freeing up time for more strategic initiatives. AI can also help identify patterns in employee behavior that can inform decisions around retention and development.
2. Big Data Analytics
With data security and privacy laws being passed all over the world, every organization needs to take data privacy more seriously. HR professionals can use big data analytics to gain insights into employee performance, engagement, and satisfaction. By analyzing data from sources like employee surveys and social media, HR professionals can identify trends and make data-driven decisions about training and development, recruitment, and retention.
3. Virtual Reality (VR)
VR technology can provide employees with immersive training experiences that are more engaging and memorable than traditional training methods. For example, VR can be used to simulate realistic workplace scenarios, allowing employees to practice and refine their skills in a safe and controlled environment.
4. Remote Work Tools
The pandemic has forced many organizations to embrace remote work, and this trend is likely to continue into the future. As such, HR professionals need to have the tools and strategies in place to support remote employees effectively. This includes communication tools like video conferencing, project management tools, and collaboration platforms.
5. Employee Experience Platforms
An employee experience platform (EXP) is a tool that helps organizations manage the employee experience from onboarding to offboarding. EXPs can help HR professionals automate tasks like sending welcome emails and scheduling training sessions, freeing up time for more strategic initiatives. EXPs can also help HR professionals monitor employee sentiment and engagement, making it easier to identify and address issues before they become bigger problems.
Just as customers expect a personalized experience, employees also expect a workplace that is tailored to their needs and preferences. In 2023, HR professionals will need to focus on personalization to attract and retain top talent. This includes providing flexible work arrangements, personalized training and development programs, and recognition programs that cater to individual needs.
7. Wellness Technology
As organizations become more aware of the importance of employee well-being, wellness technology will become increasingly important in 2023. This includes tools like wearables that track employee health and fitness, mental health apps, and virtual wellness programs. By investing in wellness technology, HR professionals can promote a healthier, more productive workforce.
In 2023, gamification is expected to play a crucial role in HR as it can be used to enhance employee engagement, motivation, and learning. Gamification involves the incorporation of game-like elements into non-game activities, such as training and development programs. By making these activities more interactive and fun, gamification can help employees stay engaged and motivated, resulting in better learning outcomes and improved performance.
Gamification can also be used to promote a positive workplace culture. By incorporating elements of healthy competition and teamwork into the workplace, gamification can help foster a sense of community and collaboration among employees. This can lead to a more positive and supportive work environment, which in turn can improve employee morale and job satisfaction. Furthermore, gamification can be used to recognize and reward employees for their achievements, further promoting a positive workplace culture that values and celebrates success.
Overall, gamification is an important HR tool in 2023 that can be used to enhance employee engagement, motivation, and learning, as well as promote a positive workplace culture. By incorporating game-like elements into non-game activities, HR professionals can help employees stay engaged and motivated, resulting in better learning outcomes and improved performance. Additionally, gamification can be used to foster a sense of community and collaboration among employees, leading to a more positive and supportive work environment.
9. Diversity, Equity, and Inclusion (DEI)
Diversity, equity, and inclusion (DEI) is a critical HR tool in 2023, as businesses are recognizing the importance of creating a diverse and inclusive workplace culture. Companies that prioritize DEI have been shown to have higher employee engagement, improved productivity, and increased profitability. With an increasingly diverse workforce, it is important for HR professionals to implement DEI initiatives that promote fairness and equality, while also creating a sense of belonging for all employees.
In 2023, HR professionals will need to focus on implementing DEI strategies that go beyond just checking boxes and quotas. This will involve creating an inclusive workplace culture where employees feel valued and respected for their unique perspectives and contributions. This can be achieved through initiatives such as unconscious bias training, mentorship programs, and employee resource groups that provide a safe space for employees to share their experiences and ideas. By prioritizing DEI, HR professionals can create a workplace where all employees can thrive and contribute to the success of the company.
10. People Analytics
People analytics, also known as HR analytics, is a rapidly maturing field that is becoming increasingly essential for HR professionals in 2023. With the growing need for comprehensive and measurable employee engagement efforts, people analytics provides a powerful tool for HR professionals to better understand their workforce and make data-driven decisions. By leveraging advanced data analytics techniques, HR professionals can gain insights into workforce trends, employee satisfaction levels, and areas of potential improvement.
People analytics can help HR professionals to identify the root causes of employee turnover, absenteeism, and other workplace issues. By analyzing data on employee performance, satisfaction, and engagement, HR professionals can identify trends and patterns that may indicate areas of concern. This information can be used to develop targeted interventions and strategies to address these issues and improve overall employee well-being.
People analytics can also be used to support strategic decision-making within organizations. By analyzing workforce data alongside business performance data, HR professionals can identify opportunities for growth and development, as well as potential risks and threats. This information can be used to develop effective strategies to support organizational goals and objectives, while also ensuring that the workforce is aligned with these goals.
Blockchain technology, the underlying technology behind cryptocurrencies, has the potential to transform a wide range of industries, including human resources. One of the most promising applications of blockchain in HR is streamlining the process of background checks and verification of credentials. By using blockchain, HR professionals can create a secure and transparent system that reduces the risk of fraud and errors.
Traditionally, background checks and verification of credentials have been time-consuming and costly processes. They involve contacting various institutions, such as schools, universities, and previous employers, to verify the information provided by candidates. This process is prone to errors and fraud, which can result in serious consequences for both employees and employers.
With blockchain technology, HR professionals can create a decentralized database that contains all the information related to a candidate’s background and credentials. This information is stored in a secure and tamper-proof format, which makes it virtually impossible to manipulate or alter. By using blockchain, HR professionals can verify a candidate’s credentials and background quickly and securely, without the need for third-party verification services.
Another advantage of using blockchain for background checks and verification of credentials is that it eliminates the need for intermediaries. In a traditional system, background check companies and verification services act as intermediaries between employers and institutions. These intermediaries charge a fee for their services, which adds to the overall cost of the process. With blockchain, the need for intermediaries is eliminated, which reduces the cost and time required for the process.
Moreover, blockchain technology can also be used to streamline other HR processes, such as payroll, benefits administration, and compliance management. By using smart contracts, which are self-executing contracts with the terms of the agreement directly written into code, HR professionals can automate many of these processes, reducing the risk of errors and fraud.
12. C-suite and HR Collaboration
Successful companies will enjoy alignment between the C-suite and human resources. Leaders who don’t plan exactly what they want their training to accomplish are wasting resources, according to the HR Trend Institute. In a learning culture, management and HR work together to define the values, processes, and practices that increase performance and competencies. Employees who share the knowledge and skills they acquire feed a learning culture that creates a sustainable and adaptable organization.
13. Mobile content and delivery are more critical than ever.
According to a study by LinkedIn, the biggest challenge for talent development is getting employees to make time for learning. Employees would agree that they don’t have the time to take away from their primary jobs to get training. Delivering training across multiple platforms, such as classroom, mobile, and on-demand, can help eliminate the time crunch for busy employees. It also gives your employees the incentives and social interactions they need to actively engage.
14. Framing training as a valued employee benefit.
Employee learning and training can be key differentiators between companies competing for talent. Employees want to work for organizations that provide personal and professional development, and they consider it a deciding factor when determining whether to stay with their current employer or move on. Leverage your training as an employee incentive, and add it to your existing benefits package alongside retirement and health and wellness options.
15. Making performance management a priority.
Performance management is now real-time, continuous, and integrated process. Annual performance reviews will be a thing of the past. Reviews will occur more frequently (weekly, monthly or quarterly). These reviews and check-ins help HR get more granular with performance and changes occur almost instantly as opposed to gradually. Employees are more actively aware of their own performance and improvement areas making growth more dynamic.
One Tool That Addresses Multiple Needs: HubEngage
There is any number of employee communications tools and platforms on the market that let you gather data and push messages to your team, whether they are under one roof or scattered around the world. But to truly engage employees and optimize productivity, happiness, and satisfaction, you need more than a communications tool.
That’s why we created the HubEngage employee engagement platform. It’s built on our exclusive CoIL Engagement Framework, which provides users with four key capabilities that organizations need to yield real business results. The capabilities are:
Inform & Inspire:
Keep employees plugged in with interactive content, leadership messaging, new product/service training, and fast-track career advancement opportunities.
Hear Your Employees:
Get employee ideas, insights, and opinions with instant feedback surveys and polls. Keep your finger on the pulse of your culture so you can stream future content that hits home.
Reward & Recognize:
Reward and recognize employees who view and share content with points and badges that may be redeemed for prizes and certificates.
View employee engagement levels, satisfaction, knowledge scoring content advocacy, app usage, gamification stats, and more so you can adapt programs for maximum performance.
In conclusion, these 15 technologies and trends are set to shape HR in 2023 and beyond. HR professionals who stay up to date with these trends and embrace new technologies will be better equipped to manage their workforce, improve employee engagement, and create a more productive and innovative workplace.
An employee app platform like HubEngage gives you the power both to create a workforce invested in their work and an effective means of measuring the ROI of various initiatives in real time.
Download The Ultimate Guide to Planning Your Employee Experience Platform
To truly empower employees and optimize productivity, you need more than a communications tool. This guide frames the employee experience platform planning process and how to create the work environment your organization needs.